A pdf on a career as a Building Services Engineer provided by www.goodday.org.uk. Good day is brought to you by SummitSkills, the Sector Skills Council for the building services engineering sector.
A Careers Map provided by www.goodday.org.uk. Good day is brought to you by SummitSkills, the Sector Skills Council for the building services engineering sector.
A collection of photos from my adventures and visits to different types of building and settlement.
Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277
Let me know if you have any resource requests and I will tailor make a resource for you.
A 'Sector Skills Council' Factsheet on the Cleaning and Support Services industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Self-employment/Entrepreneurship).
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
A 'Sector Skills Council&' Factsheet on the Financial Services industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Volunteering é Gap Year, Self-employment/Entrepreneurship).
A 'Sector Skills Council&' Factsheet on the electrical and electronic servicing industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Work Experience).
A Factsheet on the 'libraries, archives and information services' industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability.
This resource is a list of common carpentry and building handtools. The first worksheet lists the tool, has a description of what the tool is used for and has a picture. The second sheet is an activity for students to complete by filling in the description area.
This is useful for apprentices or those working in the construction industry that are new to NZ (worker from overseas) that need to get up to speed with names for tools and equipment within the industry
This is a bundle for EDUQAS Construction and the Built Environment Unit 1. The new specification that was introduced in 2022.
In this bundle is a teaching powerpoint and student tasks for each of the Assessment Criteria.
AC1.1 The Sector
AC1.2 The Built Environment Life Cycle
AC1.3 Type of Building and Structure
AC1.4 Technologies and Materials
AC1.5 Building Structures and Forms
AC1.6 Sustainable Construction Methods
AC1.7 Trades, Employments and Careers
AC1.8 Health and Safety
Each powerpoint is a breakdown of the AC and is lesson by lesson. Each lesson is interactive with tasks that can be printed directly from the powerpoint. Each lesson has a starter and plenary.
This will save you hours of planning.
Also included is a Unit 1 knowledge tracker.
Please check out other resources in my shop for this course.
Bundle total is £34
Sold at £25 saving you 26%
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This is a complete lesson on complaint resolution using the TACTICS method.
The resource contains a lesson plan, worksheets, diagrams of the model, a company policy to review, and practical exercises for the group to carry out. There is also a feedback form included.
The acronym TACTICS is used to work through a step by step process to handle a complaint from a customer. This is an important aspect of customer service. Once the learner has reviewed the process, it is a good idea to have the class separate into groups and role play various complaints scenarios using this method. All documentation is provided.
I have used this successfully with a Business training class. They enjoyed it and provided excellent feedback.
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Communications, Workplace, ESOL and Computing Resources
A 'Sector Skills Council' Factsheet on the UK automotive manufacturing industry, giving advice on all types of jobs in this area. Employment, careers, job roles, work-related learning, Range of opportunities, Types of work, Skills & qualities and Business structures / work roles, work placements, employability. (Apprenticeships, Further Education, Getting a Job, Higher Education, Work Experience, Self-employment/Entrepreneurship).
This 61 term worksheet will help your Carpentry students to learn about architectural plans and building codes. Terms include: zones, topography, crawl space, zoning regulations, scale, bearing, plan view, specifications, bypass doors, building permit, sidelight, and other relevant terms.
Ideal for a career and technical Carpentry or related course and can be used as a classwork assignment, assessment, or review. Can also be used with other Carpentry worksheets. Word bank and answer key provided.
This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills.
It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately.
They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill.
Instructions:
1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required.
2. Print out as many copies of page 3 as you need. (Will depend on number of pairs).
3. Cut out with scissors or guillotine
4. Page 5 contains phone message pads. Use them to take messages.
To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation.
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Communications, Workplace, ESOL and Computing Resources
This resource provides an End of Unit Test and Mark scheme, designed for use in KS3 geography, however it may also be suitable for KS4. Pupils will be tested on their understanding of industry sectors and how these link to economic development; TNCs; industry locations and inputs, processes and outputs of industry. The test questions are identified as low difficulty, medium difficulty or high difficulty. Suggested 'grade' thresholds are given in the mark scheme.
The test could be used following the "AfL task for Industry KS3/KS4 geography" which can be found in my shop.
Do you want to test your level 3 Public Services students through a table top exercise?
It takes 45 minutes to an hour to complete as a team.
You can use this table top scenario for a variety of assessment purposes on your level 3 public services course.
A disgruntled ex-employee decides to bring a gun into the building where they used to work to take revenge on his employers and colleagues.
Work as part of a crisis management team to deal with the incident.