This document guides staff though a reflective and analytical process when an individual has displayed behaviour perceived to be challenging. It seeks to support staff in exploring the reasons ‘challenging behaviour’ occurs and to promote reflective practice around education and support. The aim is to assist staff in understanding and meeting an individual’s needs so that challenging behaviour reduces. Those completing the process should consider the following key questions throughout the process: • Was the individual seeking to escape a situation they were not ‘ready for’? • Were the supposed consequences something they were actually seeking? e.g. Individual is put in ‘isolation’ but this may be relief to them if they are feeling social overwhelmed. Could this lead to the behaviour being repeated? • Can more be done to teach coping, assertiveness and communication strategies to replace the challenging behaviour? • Do staff consistently demonstrate a good understanding of an individual’s needs? • Are opportunities to share good inclusive practice maximised?