BTEC Business Level 3 - Unit 14 - Investigating Customer Service
Learning aim A: Explore how effective customer service contributes to
business success
Learning aim B: Investigate the methods used to improve customer service
in a business
Documents included in this pack are as follows:
- Learning Aims A, B, C Powerpoints
- BTEC Authorised Assignments Briefs 1 & 2
- Assignment One - Writing Frames/Guidelines
- Starter Activities with Worksheets for the first lesson
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