CTEC Unit 4 Customers & Communication – Complete Coursework & Assessment Pack (OCR)

Watch the demo video to see how the tracker works

Save hours of preparation, marking and resubmission time with this fully OCR-aligned Unit 4 coursework and assessment pack, built using the OCR model assignment.

This resource provides everything needed to deliver, assess and manage Unit 4: Customers and Communication, using the New Town Golf and Country Club scenario exactly as set out in the assignment brief.

What’s included
1. 12 Page Learner Coursework Booklet (Word)

• Follows the OCR model assignment tasks line-by-line
• Uses the New Town Golf and Country Club scenario
• Structure:
  Task 1 – Part A & Part B
  Task 2 – Part A & Part B
• Covers all assessment criteria:
• P1–P10, M1–M4 and D1–D2

Includes:

• Learner tick-off checklists for each task
• “Where is the evidence?” column (slides/pages/timings)
• Resubmission tracking (Yes / No)
• Dedicated teacher feedback sections
• Whole-unit evidence checklist
• Submission checklist (deadlines, proof-reading, Harvard referencing)

Designed to:
✔ reduce resubmissions
✔ make criteria coverage crystal clear
✔ support IQA / EV requirements

2 .Teacher Marking Tracker (Spreadsheet)

• Checkbox-based marking for P / M / D
• Auto-calculates final grade (Not Yet / Pass / Merit / Distinction)

Tracks:

• Missing Pass criteria
• Missing Merit criteria
• Missing Distinction criteria

Ideal for:

• fast marking
• standardisation
• internal verification

Works in Excel and Google Sheets.

Why teachers choose this pack
No rewriting the assignment
No guessing what OCR wants
No endless feedback loops
Clear evidence trails for moderators
Learners know exactly what to improve

This is a complete coursework delivery and assessment system, not just a worksheet.

File formats
Word (.docx) – learner coursework booklet
Excel (.xlsx) – marking tracker (Google Sheets compatible)