
De-escalation & Crisis Management Toolkit – CPD, Scripts, PowerPoints & Practical Strategies
A complete behaviour and crisis-response programme for all staff.
This comprehensive resource gives teachers, pastoral teams and support staff the language, strategies, and confidence to safely de-escalate challenging behaviour and manage crisis situations.
Designed using calm, clear, trauma-informed approaches, this pack provides ready-to-use lessons, staff CPD, scripts, worksheets and practical tools that work in real classrooms.
Perfect for:
Whole-staff training
SEMH/PRU settings
Behaviour teams
ECT support
Safeguarding & pastoral teams
Crisis response planning
What’s Included
Staff CPD & Training PowerPoint
Understanding escalation cycles
Identifying early warning signs
Preventing triggers
Trauma-informed responses
Professional language that calms
Boundaries without confrontation
What to avoid (tone, body language, phrasing)
De-escalation Strategy PowerPoints (Student-Facing & Staff-Facing)
Grounding skills
Co-regulation techniques
Anxiety & shutdown response
Managing anger safely
Reset routines & re-entry expectations
Triple-step calm scripts
Fully Editable Worksheets
Regulation planning
“My triggers” worksheet
Calm-down menu
Safe choice mapping
De-escalation reflection sheet
Crisis recovery plan
Scripted Responses for Staff
Exactly what to say during:
Refusal
Anger and shouting
Panic or anxiety spikes
Shutdown / non-verbal episodes
Property damage
Unsafe behaviour
Attempts to leave the room
Post-incident re-entry
All scripts use neutral, calm and authoritative language that diffuses rather than escalates.
Crisis Management Tools
Step-by-step crisis flowchart
When to intervene / when to withdraw
Roles for staff in a crisis
Safe follow-up conversations
Restorative templates
Incident analysis sheet
Repair planning
Why This Resource Works
Based on real-world school behaviour
Trauma-informed and neurodiversity-aware
Gives staff exact wording to use under pressure
Clear visuals and easy-follow structures
Practical for lessons, corridors, breaktime, and crisis rooms
Zero planning required — everything is ready to deliver
Ideal For:
Teachers (all phases)
Behaviour leads
Pastoral and safeguarding teams
SEMH specialists
PRU and alternative provision staff
ECTs needing confidence
Senior leaders supporting whole-school behaviour
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