ppt, 197.5 KB
ppt, 197.5 KB

A CPD tool for quickly getting to the‘root causes’ of an issue before developing solutions. A great team-builder because it gets the group’s
buy-in as part of the process

Objectives

  • To help the team understand all the causal factors that have a bearing on an issue / problem (i.e. fix the real problem rather than treating the symptoms

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