Level 3 Office Procedures

Level 3 Office Procedures
This is an introduction to Office Procedures for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and student notes.

The resource is intended to introduce students to office procedures, including:
About the office environment
Working in an office environment

Topics include:
Organisational structures
Formal and informal structures
Which department
Office supplies
Office equipment
Confidentiality
Communication
Answering the phone
Preparing documents
Health and safety in an office environment
Working as part of a team
Delivering quality work

These worksheets are designed to cover the following learning outcomes:
Outline the formal structures or departments commonly found in a large organisation
Describe equipment and software packages
Outline the primary means of receiving, sourcing, recording and managing and circulating business related information and documentation
Describe contracts of employment
Demonstrate an understanding of the importance of confidentiality in an office
Prepare a variety of physical documents
Carry out a broad range of general reception duties
Maintain a petty cash float
Communicate efficiently, noting messages concisely and conveying accurately to relevant staff
Demonstrate the application of communications team working and quality awareness in an office environment
Apply appropriate health, safety and personal hygiene procedures when working in an office environment

Can this resource be used online?
This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.

What is included?
Student worksheets, teaching slides and student notes
Student worksheets: 83 Pages
Slides: 52