Explore how businesses manage quality through quality assurance and quality control. The video and worksheet also covers how businesses use quality management to gain a competitive advantage.
This explainer video covers:
What is quality?
How to measure the quality of goods & services
Why does quality matter?
What is quality control?
What is quality assurance?
How managing quality is a competitive advantage
The accompanying worksheet has a number of questions
designed to check a student’s understanding of the key terms used throughout the video.
The resource also includes answers and is ideal to be used as a homework task.
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