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Electrical Safety in a Retail Environment

Electrical Safety in a Retail Environment

This Powerpoint presentation on Electrical Safety in a Retail Environment covers: + Fatalities and injuries caused by electrical issues in the Retail Industry; + Locations of electrical problems in a retail store/warehouse; + Hazards; + Duty of care to customers, employees and co-workers; + The Occupational Health & Safety Act (NSW) 2000; + Australian/New Zealand Standard AS/NZS 3760 (relating to inspection & testing of electrical equipment); + Keeping records of electrical issues; + Segular maintenance checks of electrical equipment; + Safe use of powerboards; + Use of electrical common equipment in the retail industry; + Hire of electrical equipment; + Safety training; + Testing & tagging. The presentation is specifically designed for students of the NSW Retail Services Syllabus, topic on Contribute to Workplace Health & Safety & The Australian Training Package - Certificate III in Retail (SIR30216) (General selling focus) SIRXWHS002 - Contribute to Workplace Health & Safety However, the presentation can be easily adapted to similar courses in other Australian states and countries.

By WayneWoods

Taking Incoming Phone Calls

Taking Incoming Phone Calls

There are procedures and protocols around taking incoming phone calls in the Retail and Warehousing Industry. This Powerpoint presentation gives students a detailed introduction to the skills and procedures required including: + Using your telephone voice + Creating a good first impression + Initial greeting + Writing down details + Confirming details + Transferring calls + Managing unpleasant or threatening calls + Procedures for dealing with terrorist threats This Powerpoint presentation can be used as part of: Australian Training Package SIR30216 Certificate III in Retail SIRXCEG001 Engage the customer NSW Retail Services Syllabus SIRXCEG001 Engage the customer

By WayneWoods

Equal Employment Opportunity and Anti-Discrimination in the Retail Workplace

Equal Employment Opportunity and Anti-Discrimination in the Retail Workplace

This Powerpoint presentation on Equal Employment Opportunity and Anti-Discrimination in the Retail workplace can be used as part of: Australian Training Package Certificate III in Retail SIRXIND001 - Work Effectively in a Service Environment NSW Retail Services Syllabus Certificate III in Retail Services Topic - Work Effectively in a Service Environment The legislation presented is both Commonwealth and NSW State. For teachers in other Australian states and territories the NSW legislation can be easily modified to the local context (and will be similar anyway).

By WayneWoods

Safety in the workplace mini-lesson

Safety in the workplace mini-lesson

This includes a reading and a worksheet related to safety hazards a person may encounter at work, and how injuries can be prevented through safe and preventative behaviors. Developed for a high-school special education student with autism to assist in learning about how to be responsible at some of his community jobs. May be useful for other special education students or typical students of younger ages. Questions can be presented in a worksheet format or asked verbally as the story is read or afterwards.

By grigaserica

Vocational Functional Vocabulary List

Vocational Functional Vocabulary List

A list of functional vocabulary words and definitions related to working and having a job. Includes terms related to getting a job (references, qualifications, etc.), retail stores (SKU, customer satisfaction), employee qualities (professionalism, punctuality), and job positions (employee, volunteer, executive, etc.) I used these for a high school special education student with autism, and taught them in sets of 3 using flashcards presented in discrete trials. These terms are relevant to many students getting into vocational work who may need some extra help learning these important terms. I had a hard time finding resources or pages that listed vocabulary words related to vocational needs, so I have listed it here for anybody else running into the same issue! Suggestions for use: use these terms to make flashcards, make into a worksheet or teach/review in a discussion to a whole class.

By grigaserica

Exploring Careers:  16 Career Cluster Units BUNDLE

Exploring Careers: 16 Career Cluster Units BUNDLE

This career unit bundle gives students an introduction to each of the 16 Career Clusters and focuses on research and projects to demonstrate what a career in this field would be like. This is perfect for a career, technology, CTE or business class. Each career cluster unit takes from 1-2 weeks and the entire bundle takes approximately 28 weeks if all of the materials are used. All units are available individually, if you prefer. The project was created for grades 7-8 but could easily be used with high school students. The teacher can choose to use some or all of the provided lesson options included in each unit. Unit plans for the following career clusters are included: • Agriculture, Food & Natural Resources • Architecture & Construction • Arts, A/V Technology & Communications • Business Management & Administration • Education & Training • Finance • Government & Public Administration • Health Science • Hospitality & Tourism • Human Services • Information Technology • Law, Public Safety, Corrections & Security • Manufacturing • Marketing, Sales & Service • Science, Technology, Engineering & Mathematics (STEM) • Transportation, Distribution & Logistics Each unit contains the following: • Teacher & Student Resources for the specific career cluster: including list of files provided, project duration, materials needed, links to research sites, links to related videos and extension lessons, links to tutorials. • Introduction to the Career Cluster – Editable Microsoft PowerPoint presentation • Introduction to the Career Cluster Research Reading and Questions • Vocabulary Crossword Puzzle (includes answer key) • Job Type Word Search Puzzle (includes answer key) • Individual Student Project (technology based) to research and or simulate the career. These include full student instructions, grading rubric. Resources, samples, and/or tutorials are included where appropriate. • Group Project (most are NOT technology based or just need access to a computer briefly for research) to use critical thinking and teamwork skills in a career simulation. These include full student instructions, grading rubric, handouts for brainstorming/compiling information. Resources and other documents necessary for completion are included where appropriate. • Career Cluster Reflection Questions to summarize learning from the lesson (an editable, Microsoft Word file) Files Included in this Bundle: • Teacher Notes for the Career Unit Bundle • A file folder containing the full unit for each of the 16 career clusters (16 total files)

By innovationsintechnology

Sale
Communication skills in the Workplace Bundle

Communication skills in the Workplace Bundle

This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork

By biowriterab

Customer Service Skills Worksheets and Activities

Customer Service Skills Worksheets and Activities

These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required.

By biowriterab

Real World Math - How Math is Used in Sales Jobs

Real World Math - How Math is Used in Sales Jobs

This project has students using real-world math skills to learn to perform the calculations that are done in sales jobs. They will use formulas (included) to learn how to compute averages, percentages, commission calculations, etc. to solve problems in common sales jobs. Are your students always asking "When will be ever USE this??" This short activity shows students a real world use for the math skills they learn every day. This lesson was created for 7th and 8th grade, but could also be used successfully in upper elementary grades. Files included: • Teacher & Student Resources • How Sales Professionals Use Math Activity/Handout • How Sales Professionals Use Math Activity Answer Key • Math Formula “Cheat Sheet”

By innovationsintechnology

Miscellaneous Bundle 5

Miscellaneous Bundle 5

10 resources in total. Save £10 Another mix: Word Sudoku's, crosswords, flash cards, an ill-defined problem(as per 21CLD)

By mathsmutt

Miscellaneous Bundle 2

Miscellaneous Bundle 2

20 resources in total. Save £20. A mix of resources, picked and bundled. Drill questions, Numeracy questions, crosswords, word searches, sudokus. quadratic expansions, power points for ill-defined problems.

By mathsmutt