We provide you with the unique opportunity to study tourism and management's academic and practical aspects and gain first-hand industry experience. It covers all the integral features and concepts of the tourism and travel sector, including visitor attractions, hotels, leisure centers, theatres, events, business tourism, music venues, and travel.
We provide you with the unique opportunity to study tourism and management's academic and practical aspects and gain first-hand industry experience. It covers all the integral features and concepts of the tourism and travel sector, including visitor attractions, hotels, leisure centers, theatres, events, business tourism, music venues, and travel.
Venice, known as the “City of Canals,” is endorsed with significant natural, cultural, and historical beauties with over 1600 years of existence. Made a World Heritage Site by UNESCO in 1987, from 2016 Venice has become a candidate for Heritage in Danger. Over tourism is a double-edged sword that has caused dire consequences to a small city like Venice in its social sector, quality of life for the local population, and ecological environment.
This lesson explores the current tourism situation and problems caused by over-tourism in Venice. Venice is dying a long slow death. To reverse this process, all stakeholders, including tourists, residents, businesses, and the government, should work collectively and cooperatively to solve the large and complex problem for the city.
This lesson presents the current tourism situation and problems in Venice, analyzes particularly how the island and its lagoon are being affected by over-tourism, and discusses some management suggestions.
Tourism resources in Venice;
Tourism demands in Venice;
The socio-cultural, economic, and environmental impacts of over-tourism in Venice;
Some management Suggestions.
There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or to gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide.
All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further.
All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
Cancun, Mexico, once a quaint destination, has transformed into a bustling tourist hotspot, drawing visitors with its pristine beaches and ancient ruins. However, this shift has brought about various challenges that offer valuable insights for other tourist destinations worldwide.
The learning outcome of this lesson:
Understand the transformation of Cancun, Mexico, from a small destination to a popular tourist hotspot.
Recognize the environmental impact of mass tourism/over tourism on delicate ecosystems, such as coral reefs and mangroves.
Using sustainability concepts and theories (such as Carrying Capacity, Destination Life Cycle Model, Tourism Self-Destruction Theory) to analyze the challenges and complexities of balancing tourism development with socio-cultural and environmental conservation.
Examine the disparities in the socio-economic benefits of tourism for local communities, particularly among ethnic populations.
Evaluate the social and economic consequences of large-scale hotel developments in tourist destinations.
Formulate policy suggestions and recommendations to promote sustainable tourism practices in Cancun, Mexico, and similar destinations.
Apply the lessons learned from Cancun’s experience to other tourist destinations facing similar challenges.
Develop a comprehensive understanding of the importance of responsible tourism and its role in long-term destination sustainability.
In summary, the destination is an exemplary case demonstrate these significant impacts:
Impact of Mass Tourism:
The surge in tourist numbers has taken a toll on Cancun’s fragile ecosystems, including coral reefs and mangroves, emphasizing the need for responsible tourism practices.
Unequal Benefits and Power Imbalance:
While tourism can be an economic boon, it doesn’t always benefit the local population, particularly ethnic communities who often grapple with low wages. This imbalance threatens the sustainability of the destination’s resources.
Social, Cultural and environmental Concerns of Big Business:
The proliferation of massive hotels can exacerbate issues such as leakage of tourism revenue from less developed areas and social inequality and stratification within the destination.
Policy Recommendations:
This lesson concludes with a set of policy suggestions and recommendations aimed at fostering sustainable tourism development in Cancun and beyond.
This is a case study of Cruise Tourism in Venice. Venice is historically renowned for being one of the most important Italian maritime republics. Over the past 30 years, Venice has become a hotspot for cruise tourism. The cruise sector constitutes one of the fastest-growing sectors of the tourism industry in Venice, contributes significantly to the city’s economy. However, like in many parts of the world, cruise tourism in Venice is a double-edged sword. This lesson examines the status and development of cruise tourism in Venice and explores how cruise tourism brings social, cultural, economic, and environmental impacts to the local community. It is realized that cruise tourism should be one of the focal points of the shift in the way Venice experiences travel and tourism.
This lesson discusses the following three aspects of sustainable cruise tourism development in Venice, Italy:
Introducing cruise tourism in Venice,
The social-cultural, economic and environmental impacts of cruise tourism, and
Policy recommendations in managing cruise tourism locally and regionally.
There are more lessons in this series; learners could access these lessons individually depending on specific needs and progress or gain a fuller picture of the topics and issues relating to sustainable tourism development worldwide.
All lessons will be based on the case-study approach, offer customized solutions and discussions to a tourist destination’s sustainable tourism development and highlight one issue related to management needs.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in the travel and tourism industry. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for sustainability and provide essential information to explore the topic further.
All lessons contain materials, various exercises, activities, and assessments, including supporting worksheets and reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
The business environment is characterised by volatility, uncertainty, complexity and ambiguity, which calls for a balanced and flexible way of managing project work. Hence awareness and confidence in the application of various methodologies and approaches fitting specific project and organisational context are essential for project management specialists today.
The module will introduce students to core concepts in project management and enable them to develop crucial project management skills required to deliver projects successfully in organisations. Specifically, students will gain in-depth understanding of the project management life cycle, project management strategies and project management software tools such as Microsoft Project.
Lesson one equips students with the skills to effectively use project management tools and strategies, enhancing business performance and sustainability practices. It emphasizes critical evaluation of project life cycles and strategies, along with practical application using project management software for team-based planning and presentation.
Learning Outcomes
Identify key project management tools and critically discuss how they can be used effectively to manage and enhance business performance
List and explain the stages of the project life cycle
Critically evaluate the effectiveness of project management strategies deployed by organisations and determine their suitability for a given project
Undertake impact assessment of a given project for the purpose of ascertaining the appropriate sustainability and corporate social responsibility strategy for a business organisation
Show teamwork, analysis and presentation skills by using project management software (e.g. Microsoft Project) to manage projects and present the project plan employed.
All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch.
Welcome to Lesson 7 on Managing Risk in Project Management, a crucial aspect that determines the success or failure of any project. In this lesson, we will embark on a journey to understand the multifaceted nature of risk management, its significance in project management, and the strategies and tools necessary to mitigate risks effectively.
Risk management is an integral part of project management, involving identifying, analyzing, and responding to project risks. It encompasses coordinating and applying resources to minimize, monitor, and control the probability and impact of unforeseen events or maximize the realization of opportunities. As projects become more complex and environments more uncertain, managing risk effectively becomes increasingly essential for project managers and their teams.
Throughout this lesson, we will cover the following key areas:
Describe the risk management process.
Understand how to identify project risks.
Assess the significance of different project risks.
Describe the five responses to managing risks.
Understand the role contingency plans play in the risk management
process.
Understand opportunity management and describe the five approaches to responding to opportunities in a project.
Understand how contingency funds and time buffers are used to
manage risks on a project.
Recognize the need for risk management as an ongoing activity.
Describe the change control process.
By the end of this lesson, you will have a comprehensive understanding of risk management in project management, equipped with the tools and strategies needed to navigate the uncertainties of any project. Whether you are a seasoned project manager or new to the field, mastering risk management is key to steering your projects towards success while minimizing potential pitfalls.
This is a comprehensive lesson plan for about 1.5 hours includes a well-prepared PowerPoint presentation, interactive exercises, in-depth case studies, and associated reading materials, designed to provide a holistic learning experience.
This comprehensive course is structured around the Textbook of “Project Management The Managerial process” authored by Larson and Gray. This course offers a deep dive into the essential principles of Project Management (PM) and some of its main theories, trends and practical applications. In an era where effective project execution is synonymous with business success, this course is meticulously designed to underscore the critical importance of project management skills in navigating the complexities of today’s business landscape.
Learning Outcome of Lesson 4:
01 Understand estimating project times and costs is the foundation for
project planning and control.
02 Describe guidelines for estimating time, costs, and resources.
03 Describe the methods, uses, and advantages and disadvantages of
top-down and bottom-up estimating methods.
04 Distinguish different kinds of costs associated with a project.
05 Suggest a scheme for developing an estimating database for future projects.
06 Understand the challenge of estimating mega projects and describe steps that lead to better informed decisions.
07 Define a “white elephant” in project management and provide examples.
The lesson content include lesson powerpoint, exercises, reading materials, group work suggestins and a formative assessment.
A project network is a graphical representation of the project’s tasks and the relationships between them. It helps identify the critical path of the project, which is the longest sequence of dependent tasks that must be completed on time for the project to be finished by its due date.
Learning outcomes
Introduction to project networks and their significance.
Detailed explanation of constructing project networks, including:
Identifying tasks and activities.
Determining dependencies between tasks.
Using Precedence Diagramming Method (PDM) to create project networks.
Learn to develop a comprehensive project schedule that aligns with project objectives and constraints.
Gain proficiency in using scheduling tools such as Gantt Chart, Critical Path Analysis, WBS, and software to create, update, and monitor project schedules.
Understand the importance of resource management and its impact on the project schedule.
Develop skills to manage project changes and adjust schedules accordingly.
Welcome to Lesson 10 on Outsourcing in Project Management, an important part of modern day project management. We will learn about the importance, advantages and disadvantages of outsourcing a project’s elements.
The learning outcomes of this lesson include:
Understand the advantages and disadvantages of outsourcing project work.
Describe the basic elements of a Request for Proposal (RFP).
Identify best practices for outsourcing project work.
Practice principled negotiation.
Describe the met-expectations model of customer satisfaction and its implications for working with customers on projects
By the end of this lesson, you will have a comprehensive understanding of the importance, advantages and disadvantages of outsourcing in effective project management, equipped with the tools and strategies needed to implement outsourcing and collaboration with project partners and suppliers.
This is a comprehensive lesson plan for about 1.5 hours includes a well-prepared PowerPoint presentation, interactive exercises, in-depth case studies, and associated reading materials, designed to provide a holistic learning experience.
This lesson In this course, learners will embark on a journey through the multifaceted domain of business ethics. The lesson starts with a definition and investigation into the meaning of ethics and philosophical value of ethics. It then moves into the discussion of the meaning, characteristics and strategies of business ethics. The lesson also explores the meaning, importance and challenges of global business ethics.
Learning Outcomes:
Define ethics and explain its importance in the business context.
Outline the philosophies and values that shape personal ethical standards.
Identifying Ethical Dilemmas in Business: such as conflicts of interest, insider trading, bribery, and corporate social responsibility.
Frameworks for Ethical Decision-Making: such as consequentialist and deontological approaches, stakeholder analysis, and the concept of corporate governance.
The Impact of Business Ethics on Stakeholders: Discuss how ethical or unethical business practices affect different stakeholders, including employees, customers, suppliers, the community, and shareholders.
Ethical Leadership and Organizational Culture
Regulatory Environment and Ethics: laws and regulations governing ethical business practices, such as anti-corruption laws, consumer rights, and environmental regulations.
Global Business Ethics: The challenges and considerations of ethics in the global business environment, including cultural differences, international laws, and global corporate citizenship.
Strategies for integrating ethical practices, CSR initiatives criteria into business planning and operations.
These materials contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
This course is suitable for candidates in Grade 5, 6 (A level and further education), university-level students, or those who wish to pursue a career in management or are interested in the issues. Whether it is beginners or professional managers, this course is designed to build on your interest and passion for management and provide essential information to explore the topic further.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This Lesson Four aims to provide learners with insights into the relationship between organizational structure and business performance, and to equip them with practical understanding about the methods to enhance organizational effectiveness.
The content of this lesion includes:
• The relationship between organisational structure and business performance
• The time effect of organisational effectiveness
• Methods that can be used to improve organisational structure
o Make culture matter
o Responsibility centre
o Performance measurement
o Delegation, empowerment and delayering
o Balance job role and workload
o Communication flow
• Change organisational structure
Materials:
• PowerPoint presentation outlining key concepts and methods.
• Case studies for in-class analysis and discussion.
• Activities and discussion materials
• Homework assignments and independent readings
This lesson is designed to give learners the tools to critically assess and improve organizational structures. The concepts and practices covered will be instrumental in enhancing the overall performance and competitiveness of any business.
This course, “Selling the Travel and Tourism Products and Services” is designed to introduce to the learners an understanding of the nature and characteristics of the travel and tourism products and services and equip them with the knowledge and skills required to sell effectively in a retail travel environment.
This course is suitable for candidates in Grade 5, 6 (A level and further education), to university-level students; or those who wish to pursue a career in the travel and tourism industry.
All course materials are developed using real case studies, a variety of exercises, activities, and assessments, including supporting worksheets, reading materials for lessons. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 40 minutes to 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate. There are also three assessments suggested at the end of the unit aiming at the three learning outcomes. For all the activities, exercises, and assignments, there are teacher answers provided.
Learning Outcomes
On finishing this course, learners are expected to achieve these three learning outcomes:
Learning Outcome 1: Know the basic element of tourism and travel; the key difference between selling service and goods; the concept of tangibility and intangibility; and the concept and the nature of service marketing;
Learning Outcome 2: Know the basic selling process and strategies in retail travel environment; know the meaning and tactics of upselling and cross-selling, trading up and down, revenue enhancement; and develop skills to conduct a retail sale in a face-to-face situation;
Learning Outcome 3: Have working knowledge about retail travel agency visual merchandising practice. These could include window displays, interior displays, retail space allocation, travel brochure racking, Point-of-Sale displays.
Lesson Sequence:
Learning Outcome 1
Lesson 1 Introduction (13 slides)
Lesson 2 Concept and characteristics of tourism products and services (41 slides)
Lesson 3 Selling dreams and expectations (32 slides)
Lesson 4 Marketing mix (30 slides)
Lesson 5 Value, value proposition, and value-added (44 slides)
Learning Outcome 2
Lesson 6 Trading up and down, upselling and cross-selling (28 slides)
Lesson 7 Revenue, and revenue enhancement (18 slides)
Lesson 8 Personal selling in retail travel and tourism (40 slides)
Learning Outcome 3
Lesson 9 Basic visual merchandising in retail travel (52 slides)
This lesson contains the full unit of Learning Outcome 3 of the course.
Course materials include:
Complete PowerPoint presentations covering key concepts and topics
Case studies for in-depth class analysis.
Readings on change management theories and examples
Interactive resources showcasing diverse types of organisational change
Homework: Reflective questions on the role of organisational change, strategies and approaches
Assessments suggestions for Learning Outcomes 1, 2 and 3.
We wish you all the best for the study; and should you have any further questions, please get in touch via email.
This assignment relates to the ethical analysis and decision-making in a business context. Specifically, it addresses ethical considerations related to Corporate Social Responsibility (CSR), transparency, consumer trust, and business sustainability. It requires students to critically assess a real-world scenario, analyze the ethical implications of potential actions, and provide informed recommendations based on ethical principles and business considerations. it is suitable to Business Ethics, Management, Business Perspective Modules.
The expected outcome of the assignment is for students to demonstrate their understanding of key CSR and business ethics related concepts, theories, and strategies. Additionally, students should showcase their ability to critically analyze the provided materials, identify relevant problems and factors, evaluate risks and challenges, and provide well-reasoned recommendations based on their analysis. The assignment aims to enhance students’ strategic thinking, analytical skills, and ability to apply theoretical concepts to real-world business scenarios.
The assignment requires students to conduct a strategic analysis of a supply chain management based on a provided real case study by Krishna G. Palepu. It is structured around four main questions derived from the case study. Students are expected to provide detailed responses to each question.
The expected outcome of the assignment is for students to demonstrate their understanding of key supply chain management concepts, theories, and strategies. Additionally, students should showcase their ability to critically analyze the provided case study, identify relevant problems and factors, evaluate risks and challenges, and provide well-reasoned recommendations based on their analysis. The assignment aims to enhance students’ strategic thinking, analytical skills, and ability to apply theoretical concepts to real-world business scenarios.
The assignment is suitable to Business and Management modules, particularly Operation Managemnt, Project Management subjects.
This exam is an assignment focused on Corporate Social Responsibility (CSR). It requires students to select a company, conduct research, and then produce a written assignment summarizing their findings.
The expected outcome of the assignment is for students to demonstrate their understanding of key CSR and business ethics related concepts, theories, and strategies. Additionally, students should showcase their ability to critically analyze the provided materials, identify relevant problems and factors, evaluate risks and challenges, and provide well-reasoned recommendations based on their analysis. The assignment aims to enhance students’ strategic thinking, analytical skills, and ability to apply theoretical concepts to real-world business scenarios.
The exam paper is suitable to Business Ethics and Management related modules.
Dive into the world of Management Accounting (MA), a crucial segment of accounting tailored for internal business use. An important decision making tool for all businesses that want to achieve success. This course is designed to empower budding managers and entrepreneurs with the skills to make informed decisions. You’ll explore the intricate workings of costing, pricing, resource utilization, and financial decision-making.
This is the first lesson of this courses. Learners will explore the basic introductory concepts in Management Accounting. The main areas covered are:
The Role of Management Accounting: Uncover how MA is pivotal in the overall Management Information System (MIS) framework. Understand its unique position and how it differs from other financial roles, providing a strategic edge to management.
Decision-Making Mastery: Gain insights into the decision-making process at various managerial levels. Learn how to navigate through complex business scenarios with ease.
**The Learning Outcomes are: **
Explain what is meant by Management Information System (MIS)
Explain the Financial Management function
Distinguish between Financial Accounting and Management Accounting
Identify the users of accounting information
Explain the qualitative characteristics of accounting information
Ethics of accounting & implications
Assess the impact of MIS on the organisation
This course is suitable for candidates in Grade 5, 6 (A level and further education), further education and higher education level students, or those who wish to pursue a career in enterprise and entrepreneurship. Whether it is beginners or professional, this course is designed to build on your interest and passion for accounting and management, and provide essential information to explore the topic further.
All lesson materials include reading materials, various exercises, activities, and assessments. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 hour of teaching time in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch via email.
Process-based costing, is a costing method used in managerial accounting to allocate costs to products or services based on the specific activities involved in their production or delivery. Unlike traditional costing methods that allocate costs based on direct labor or machine hours, process-based costing focuses on the various processes or activities that consume resources within an organization. The lesson will cover the basics of process costing, including its definition, components (direct materials, direct labor, and overhead), calculation of equivalent units, assigning costs, and methods such as FIFO and weighted average. It will involve interactive discussions, examples, exercises, and practical applications to reinforce learning.
Learning Oucomes:
Explain when process costing systems are appropriate;
Explain the accounting treatment of normal and abnormal losses;
Prepare process, normal loss, abnormal loss and abnormal gain accounts when there is no ending work in progress;
Explain, calculate and value equivalent units;
Explain how joint and by-products are treated in process costing
All lesson materials include reading materials, various exercises, activities, and quizzes. The PowerPoint presentations are fully animated with scripts and ready to deliver. They contain a mixture of topic information, examples, and activities/exercises for each topic in the specification for the learning outcomes. All lessons are suitable for about 1 -2 hour of teaching time and 1-2 hours tutorial in which class exercises and homework are integrated into lessons where appropriate.
We wish you all the best for the study, and should you have any further questions, please get in touch.
Welcome to Organization Management, a comprehensive course designed to equip learners with the skills and knowledge to effectively manage and lead organizations in today’s dynamic business environment. This course will explore key concepts, theories, and practical approaches to managing both people and processes in various organizational contexts.
This Lesson Four aims to provide learners with an in-depth understanding of different organizational structures, their characteristics, and the impact these structures have on the efficiency and effectiveness of an organization.
The class includes interactive class exerices, and lecture materials. The lesson contains these main topics:
The concept of organisational structure
Types of organisational structures:
* Hierarchical vs horizontal structure
* Centralization vs. decentralization
* Tall vs. flat structure
* Mechanical vs. organic structure
* Formal vs. information structure
* Others: matrix, network, entrepreneurial, divisional and so on.
Features, advantages and disadvantages of different types of structure
Identify the factors that affect organizational structure
Discuss the relationship between organization structures, and organizational performance
The materials contain:
A comprehensive PowerPoint presentation covering all key topics.
Case studies and real-world examples for analysis.
Interactive team and class exercises designed to reinforce learning.
Recommended readings and resources for further exploration.
Assigned homework of textbook reading and independent study
This lesson aims to equip learners with the knowledge to understand and analyze the various organizational structures and their implications on business operations and management. The understanding gained here will be crucial for future lessons focusing on specific management functions within these structures.
Activity-based costing (ABC) is an accounting method that assigns costs to products and services based on the activities they require. This approach helps organizations more accurately determine the cost of individual products and services, enabling them to identify and eliminate inefficiencies, improve pricing decisions, and better allocate resources.
Learning Oucomes:
Introduction to ABC:
Identifying Activities
Assigning Costs to Activities
Cost Pools
Cost Drivers
Calculating the Cost of Products/Services
Advantages and benefits of ABC
Challenges
Activity-based costing is a detailed approach that assigns costs to products and services based on the activities they require, offering more accurate and actionable cost information compared to traditional costing methods.
Welcome to Lesson 11 on Managing Project Team. Effective project team management is essential for achieving project success by leveraging the collective expertise, skills, and efforts of team members towards common goals. It involves creating a supportive and inclusive team environment, providing leadership and direction, fostering effective communication and collaboration, and managing resources and performance to deliver high-quality outcomes within constraints. The learning outcomes of this lesson include:
What is a high-performing team?
What are the main characteristics of high-performing teams?
The five-stage team development model
How to build a high-performing team?
Managing conflict within a project team.
Differences between functional and dysfunctional conflicts
Managing virtual teams
Pitfalls in project teams
This is a comprehensive lesson plan for about 1.5 hours includes a well-prepared PowerPoint presentation, interactive exercises, in-depth case studies, and associated reading materials, designed to provide a holistic learning experience.
