Writing Negative Messages (Business Communication)

Writing Negative Messages is a lecture which is covered during Business Communication Module.
This Lecture continues the discussion of brief message types with a look at negative (“bad-news”) messages. Students will get practice with both the direct and indirect approaches in a variety of specific message scenarios. A particular point of emphasis in this lecture is helping students understand that negative messages don’t have to be—and in fact should not be—delivered in a negative way. By maintaining a focus on ethics, etiquette, and audience needs, bad news can be delivered in ways that are sensitive and professional while still being effective.

Learning Objectives:

1. Apply the three-step writing process to negative messages.
2. Explain how to use the direct approach effectively when conveying negative news.
3. Explain how to use the indirect approach effectively when conveying negative news.
4. Explain the importance of maintaining high standards of ethics and etiquette when delivering negative messages
5. Describe successful strategies for sending negative messages on routine business matters.
6. List the important points to consider when conveying negative organizational news.
7. Describe successful strategies for sending negative employment-related messages.

In this file you will find:

• 1 Writing Negative Messages Lecture Power Point Presentation
• 1 Guide file how to conduct Lecture
• 1 Test Bank with 100 different questions with full answer description and explanation
• 1 Folder with relevant pictures

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