Customer Service Skills Worksheets and Activities
These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business.

They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare)

I have used these resources when teaching early childhood educators, retail staff and other service industries.

The resource includes answers and are available in both pdf and .doc format for editing purposes if required.

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Communications, Workplace, ESOL and Computing Resources
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  • Customer-Service-Task-with-answers.docx
  • Customer-Service-Task-with-answers.pdf
  • Customer-Service-Task.docx
  • Customer-Service-Task.pdf
  • Customer-Service-questions-for-service-industries.docx
  • Customer-service-exercise-poor-vs-exceptional-service.docx
  • Customer-service-exercise-poor-vs-exceptional-service.pdf
  • Customer-Service-self-analysis-for-you-and-your-centre.docx

About this resource


Created: Jun 3, 2017

Updated: Mar 17, 2019


docx, 62 KB



pdf, 120 KB



docx, 61 KB


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