This 30 slide resource is a fantastic source of information for those studying the Customer Service unit of the Travel and Tourism specification. This resource includes:
Customer Service criteria
What is customer service all about?
Why is customer service important?
Companies who provide excellent service
Meeting Customer Expectations
Products and Services
Dealing with Complaints
Speed and Accuracy of Service
Keeping existing customers satisfied
Attracting New Customers
“3 R” Rule: Responsibility, Resolution, Respect
Internal and External Customers
Job Satisfaction
Benefits of excellent customer service
This can help your class really understand the basis of customer service, enabling them to gain great understanding for the next tasks in the unit.
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