AQA GCSE Business 3.3.3 The concept of quality

Students should:
have an understanding of customer expectations of quality in terms of production of goods and the provision of services
have an understanding of how businesses identify quality problems and how businesses measure quality and the consequences of these issues
be aware of the methods of maintaining consistent quality and be able to identify the advantages to a business of using TQM
be aware of the possible quality issues as businesses grow, particularly if outsourcing and franchising is used

This complete lesson is made by Sarah Hilton for Revisionstation