This lesson introduces learners to the foundation of good customer services, this starts with learning about the sales process, each stage discussed with examples. Two 3 mark questions with model answers to build exam technique. A hilarious video to highlight the importance of customer service, finally a roleplay activity to bring the topic to life.
Colourful, concise and engaging slides!
Thank you
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AQA GCSE Business 9-1 (COMPLETE COURSE)
This bundle for AQA's GCSE Business 9-1 is the ultimate pack for teachers delivering this course. Updated for 2021 with more engaging and colourful slides to cater for remote learning needs. The highest quality, unrivalled lesson experiences from start to finish. This bundle is filled with real life examples, scenarios, individual and group activities, exam style questions with model answers so students can self or peer assess from looking at the board. Engage your learners and improve their exam skills at the same time, rather than just going through theory slide after slide. Please have a look at individual files to see previews. Thank you
£92.00
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AQA GCSE Business 9-1 - 3 Business operations
This 6 lesson bundle covers: 3.1 Production processes 3.2 The role of procurement - 3 lessons 3.3 The concept of quality 3.4 Good customer services Filled with real life examples, case studies, questions and modelled answers to improve exam practice. All you need - open the powerpoint, run through it, and deliver quality lessons whilst saving precious time. Colourful, concise and engaging slides! - all files in zip folder. Thank you
£14.50
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