This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan, including;
Skills audit of customer service skills.
• Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps
• Set objectives to meet skills development goals for a specified customer services role by:
o identifying resources and available support needed to meet the objectives
o setting review dates
o monitoring the plan to assess progress against targets.
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A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
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BTEC Level 3 Business Unit 14: Investigating Customer Service Learning Aim C (Full)
This bundle fully covers Learning Aim C of Unit 14: Investigating Customer Service, including; C1 - Customer service skills and behaviours C2 - Dealing with customer service requests and complaints C3 - Individual skills audit and development plan
£5.99
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BTEC Level 3 Business Unit 14: Investigating Customer Service Full Unit
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
£17.99
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