This 12 slide presentation features 10 different customer service scenarios. Learners are required to analyse each scenario and come up with an action plan for each. They must also discuss the skills required to ensure the scenario is dealt with effectively. This activity can be used for a variety of qualifications and contexts.

This full lesson, with companion documents, covers The Marketing Campaign for Learning Aim C for Unit 2: Developing a Marketing Campaign. The lesson covers; Gantt Charts Marketing Message Selecting an appropriate marketing mix Selecting appropriate media Campaign budget Timelines Evaluation of the campaign Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This bundle fully covers Unit 1: Being Organised for the Level 1 BTEC programmes. This could be used for; Level 1 Business Level 1 Creative Arts Level 1 Performing Arts Level 1 Health and Social Care Level 1 Computing and more

This bundle of resources covers Learning Aim F of Unit 7: Business Decision Making. Lessons included; Sales forecasts Cash flow forecasts Break even Statements of Financial Position Income and statements of comprehensive income

This full lesson covers McGregor’s Theory X and Y Management theory. The lesson includes several video clips and a large practical group task to engage learners.

This full lesson covers the following areas of Learning Aim B of Unit 2: Developing a Marketing Campaign; Developing the rationale Interpretation, analysis and use of data Identification of further sources of information Evaluation of the reliability and validity of the information gathered The product life cycle The lesson has links to Knowledge, Skills and Behaviour and external media to help engage learners. There are a wide range of tasks involved in this lesson to allow your learners to consolidate their learning. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers E1 of Unit 7: Business Decision Making. Areas covered include; Staff requirements for efficiency Wages and salaries Full and part time staff Recruitment process Training requirements Training costs In-house vs External training The lesson includes links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This free worksheet assesses learner’s capability with ratio analysis, including; Gross profit margin Net profit margin Liquidity Return of capital employed (ROCE)

This casestudy provides a scenario for learners to apply a PESTLE and SWOT analysis too. The case study has two grids attached, one for PESTLE one for SWOT. This group activity is engaging and allows the learners to apply their knowledge to the given situation.

This bundle of resources covers Unit B9 of the Level 1 Business specification. This bundle contains several PowerPoints. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This bundle fully covers Unit 4: Researching a Topic for the Level 1 BTEC programmes.

This interactive glossary supports learners studying business finance on programmes such as BTEC Level 3 Business.

This revision resource is designed to support your learners with their preparation for the Unit 2 examination. The pack contains recaps and a variety of activities. Images removed for copywrite reasons, please insert your own images after downloading