zip, 56.99 MB
zip, 56.99 MB
Customer Experience Management is a new battlefield of companies. Nowadays, it is extremely important for the companies to create and maintain excellent Customer Experience in order to retain customers. Companies which do not pay attention to customer experience sooner or later will become bankrupt.

In this File you will find:

- 1 Customer Experience Management Lecture Power Point Presentation
- 1 Customer Experience Management Seminar Power Point Presentation
- 3 videos with examples and explanations of Experience management
- 1 Case Study for Seminar

All provided materials will enhance students knowledge and skills in creation and maintaining of excellent experience management. Provided materials are used during teaching process of the above topic for bachelor level student, but for sure they will be useful for all.

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