This practice exam scenario is to be used to prepare learners for the Unit 7: Business Decision Making exam. The scenario centers around a new Streaming service and learners must analyse two options for growth, taking into account key market and financial information. Suggested time alloted for activity: 3 hours.

This bundle covers Learning Aim A of Unit 7: Business Decision Making. The lessons contain many tasks and links to external media such as YouTube clips. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers A1 Purpose of Market Research for Unit 22: Market Research. The lesson covers the following; Understanding customer behaviour Determining buying trends Investigating brand/advertising awareness Aiding new product development Investigating feasibility of entry into new markets The lesson contains links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

A SOW for Unit 7: Business Decision Making. Link to unit resources: https://www.tes.com/teaching-resource/btec-level-3-business-unit-7-business-decision-making-full-unit-12360487

This full lesson covers C1 of Unit 6: Principles of Management on the BTEC Level 3 Business programme. Areas covered include; Human resources as a factor of production. • Labour market analyses. • Forecasting labour demand. • Sources of information available to conduct labour market analyses. • The link between business planning and human resources. • The impact of globalisation on human resource planning.

This full lesson covers A1.6 Opportunities to support progression within the health and science sector for the T Level in Health, including; • undertaking further/higher education programmes • undertaking apprenticeship/degree apprenticeship • undertaking continuing professional development (CPD) • joining professional bodies • undertaking an internship • undertaking a scholarship

This full lesson covers The difference between technical, higher technical and professional occupations in health, healthcare science and science, as defined by the Institute for Apprenticeships and Technical Education for T Level Health, including; technical: skilled occupations that a college leaver or an apprentice would be entering, typically requiring qualifications at levels 2/3 • higher technical: require more knowledge and skills acquired through experience in the workplace or further technical education, and typically require qualifications at levels 4/5 • professional: occupations where there is a clear career progression from higher technical occupations, as well as occupations where a degree apprenticeship exists

This bundle covers Learning Aim D of Unit 7: Business Decision Making. The lessons contain links to external media and tasks to engage learners and bring theory to life. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with companion case study, covers H1 of Unit 7: Business Decision Making. The lesson covers; The key skills needed in business (problem solving, innovation, creativity, communication, thinking, teamwork) Considering alternative approaches (includes role play task) Consideration of risk (legal, reputation, financial, with case study group task) Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with companion handout, covers Marketing Plans as part of Learning Aim C for Unit 2: Developing a Marketing Campaign. Areas covered include; Planning a marketing campaign Marketing aims and objectives SMART objectives Marketing Plans (includes template for learners) Learners are given a variety of tasks in this lesson to consolidate learning. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A1 Customer Service in Business for Unit 14: Investigating Customer Service, including; • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with customers, online, written or telephone customer contact o contact centres with telephone contact with customers, time limitations o hospitality industry, such as serving skills for food or drinks Underlined sections of the slides are links to media such as videos.

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan, including; Skills audit of customer service skills. • Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps • Set objectives to meet skills development goals for a specified customer services role by: o identifying resources and available support needed to meet the objectives o setting review dates o monitoring the plan to assess progress against targets.

This full lesson covers C2 Customer Service Requests and Complaints for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, remedial measures, emergency situations, organisational policy.

This full lesson covers A1.3 The Key Principles of Ethical Practice in the Health and Science Sectors for the T Level in Health Component A1 Working in the Health and Science Sector, including; autonomy and informed consent • truthfulness and confidentiality (for example ensuring validity of outcomes) • beneficence • nonmaleficence • justice (for example fairness, equality and respect for all)

This full lesson covers A1.4 The purpose of following professional codes of conduct, including; clarifies missions, values, principles and standards that everyone must adhere to by: o outlining expected professional behaviours and attitudes o outlining rules and responsibilities within particular organisations o promoting confidence in the organisation