This 30 slide resource is a fantastic source of information for those studying the Customer Service unit of the Travel and Tourism specification. This resource includes: Customer Service criteria What is customer service all about? Why is customer service important? Companies who provide excellent service Meeting Customer Expectations Products and Services Dealing with Complaints Speed and Accuracy of Service Keeping existing customers satisfied Attracting New Customers “3 R” Rule: Responsibility, Resolution, Respect Internal and External Customers Job Satisfaction Benefits of excellent customer service This can help your class really understand the basis of customer service, enabling them to gain great understanding for the next tasks in the unit.

This pack includes 3 PowerPoints containing information on 3 areas, a coastal area, a countryside area, and a city, perfect for Travel and Tourism- Unit 3: P3. Each powerpoint contains: Accessibility Natural Attractions Built Attractions Other Facilities Eating Out Accommodation Local Transport Example Holiday for different visitor types Each different place or activity mentioned also lists what visitor type that this area is best for.