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Customer Service Skills  - Powerpoint Presentation - Comprehensive Lesson

Customer Service Skills - Powerpoint Presentation - Comprehensive Lesson

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips
biowriterab
BTEC Business Level 2 (Customer Service) - Full Unit

BTEC Business Level 2 (Customer Service) - Full Unit

This is the whole of Unit 4 (Customer Service) from BTEC First (Business) Level 2. You will not have to change it. It is made in such a way that you could download this and teach from it straightaway. In this pack, you will find a 79 slide PowerPoint with many activities and tasks, including some guidance to assist in achieving the Pass criteria's.
resourc
Principles of Management - Learning Aim D

Principles of Management - Learning Aim D

This is the whole of Learning Aim D for the new BTEC Nationals 2016 (Business Unit 6 - Principles of Management). You will not have to change it. It is made in such a way that you could download this and teach from it straightaway. That means, no lesson preparation for you! This pack includes a 46 slide PowerPoint and many tasks and activities with an assessment practice worksheet.
resourc
iPhone X Marketing in Business Studies (1BS0)

iPhone X Marketing in Business Studies (1BS0)

A series of activities (certainly over a lesson's worth) based around the recent release of the iPhone X. Contains activities (5 worksheets) and materials that fit in nicely to topic 1.2.1: Customer needs, and also has elements of 1.2.3: Market research, 1.2.3: Market segmentation, 1.2.4: The competitive environment. Developed for the Pearson Edexcel Level 1/Level 2 GCSE (9-1) in Business (1BS0), but suitable for other business studies specifications.
studeapps
Economics: Lesson 86 - Non Tariff Barriers (+ Resources)

Economics: Lesson 86 - Non Tariff Barriers (+ Resources)

This presentation contains a whole lesson! Recently updated, 19 slides. Specifically this lesson is for teaching non tariff barriers and looking at the real life aspects of trade barriers, by playing the trade barrier game. This was an idea that I originally got off TES, but it has been adapted and I have created and added in a worksheet. The lesson also comes with a free handout and homework included. I have used the PowerPoint slides to structure the lesson, specifically slides to prompt/force myself to ask those key questions at the right moments, slides to explain key words with short and easy explanations, prompts for me the teacher when to use the different activities, games, handouts, articles etc... that make the lesson up as well. All the teaching presentations, include starters and plenaries, normally a quick discussion, but sometimes something else. All the additional worksheets etc... that are prompted in the presentations should be located in the free section under handouts. If you struggle to find a handout that is obviously part of the lesson, then please ask and I can get it uploaded again or emailed across directly. NOTE: Feel free to browse my shop for more excellent free and premium resources and as always please rate and feedback, thanks.
ajf43
Case Studies - Types of Organizations

Case Studies - Types of Organizations

Enclosed are two case studies on Types of Organizations. This allows students to practice their knowledge of:- - Features of Soles Trader and Partnerships - Features of Private and Public Companies - Advantages and disadvantages of each type in the context of an organization Each case study is based on a fictional organization and contains a number of questions. Each case study includes an answer scheme.
timj229