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Customer Service Exceptional Skills Bundle

Customer Service Exceptional Skills Bundle

This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method
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At the Hairdresser

At the Hairdresser

A collection of photos of myself from various visits to the hairdresser. Hopefully they will be of use to teachers teaching English as a foreign language, talking about daily life, or for vocational studies. I will add more photos over time but feel free to use these for student projects and presentations of for talks on the human body and how we change over time. Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277 Let me know if you have any resource requests and I will tailor make a resource for you.
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Exploring Careers:  Human Services

Exploring Careers: Human Services

This career unit gives students an introduction to the human services career cluster and what a career in this field would be like. This is perfect for a career, technology, CTE or business class. The included PowerPoint presentation can be used by the teacher for whole class instruction, or provided to the students electronically (or as a printout) for them to review individually. Students use close reading skills with a short informational passage to learn about the career field and answer questions to use critical thinking skills and demonstrate their understanding. Two different puzzles are included to learn different jobs in the career and to reinforce vocabulary skills. A technology based project research project in a choice of software is included to allow students to use critical thinking and creativity to further explore the career field. Additionally, a group project to create a Public Service Announcement that can be completed without student computer access is provided to simulate the career and allow students to utilize critical thinking skills and teamwork. Finally, a short reflection questionnaire gives students the opportunity to reflect and analyze their learning as they determine if this career field is of interest to them. The project was created for grades 7-8 but could easily be used with high school students. The teacher can choose to use some or all of the provided lesson options included in this resource. Files Included with this Lesson • Teacher & Student Notes and Resources • Introduction to Human Services Careers PowerPoint presentation (editable) • Introduction to Human Services Careers Research Reading and Questions • Vocabulary Crossword Puzzle (includes answer key) • Job Type Word Search Puzzle (includes answer key) • Technology based Research & Creative Application Project Instructions and Rubric • PSA Planning & Final Copy Worksheet • Human Services Career Simulation (PSA) Group Lesson Instructions and Rubric • Human Services Career Reflection Questions (MS Word)
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Communication skills in the Workplace Bundle

Communication skills in the Workplace Bundle

This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork
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Customer Service Skills Worksheets and Activities

Customer Service Skills Worksheets and Activities

These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
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Workplace Essential Skills Bundle

Workplace Essential Skills Bundle

This covers essential skills to have and build on in the work environment. Assertive Communication Complaint Resolution methods Conflict Resolution Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
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