1. Resources Home
  2. High School
  3. Vocational studies
  4. Hairdressing
Customer Service Exceptional Skills Bundle

Customer Service Exceptional Skills Bundle

This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method
biowriterab
At the Hairdresser

At the Hairdresser

A collection of photos of myself from various visits to the hairdresser. Hopefully they will be of use to teachers teaching English as a foreign language, talking about daily life, or for vocational studies. I will add more photos over time but feel free to use these for student projects and presentations of for talks on the human body and how we change over time. Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277 Let me know if you have any resource requests and I will tailor make a resource for you.
sarah277
Communication skills in the Workplace Bundle

Communication skills in the Workplace Bundle

This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork
biowriterab
Customer Service Skills Worksheets and Activities

Customer Service Skills Worksheets and Activities

These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
biowriterab
Workplace Essential Skills Bundle

Workplace Essential Skills Bundle

This covers essential skills to have and build on in the work environment. Assertive Communication Complaint Resolution methods Conflict Resolution Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
biowriterab