Quality Customer Service - Hospitality Series
This programme introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and managements role in maintaining quality customer service standards. Understanding the importance customer service plays in the hospitality industry not only provides a competitive edge, but also highlights the many benefits that can be gained from improving and delivering quality customer service.


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  • VEA10079 - Hospitality - Quality Customer Service.pdf

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Created: Sep 23, 2011

Updated: Sep 25, 2013

Lesson plan

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VEA10079 - Hospitality - Quality Customer Service

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