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Customer Service Skills Bundle

Customer Service Skills Bundle

This bundle has some great activities for introducing customer service skills to learners. It includes: - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method
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Plumbing Wordsearch Starter Activity Homework Cover Lesson Plenary

Plumbing Wordsearch Starter Activity Homework Cover Lesson Plenary

Wordsearch on the theme of 'Plumbing'. Powerpoint so can be used on the board or printed as a worksheet. Includes space for students to explain the keywords and suggested extension activities. Can take 10 minutes or an hour, depending on which activities the students complete. Ideal for the start of a lesson, a quick filler, a homework, part of a cover lesson or as a plenary on the board with a whiteboard pen. The idea behind these is to get students to become more literate and think independently about the words that could be used to describe the topic being taught. Often the students will pick up on things that you would not normally expect!
mikedean
Communication skills in the Workplace Bundle

Communication skills in the Workplace Bundle

This set of resources contains essential communications skills for all industries. Worksheets, activities and Powerpoint Presentations. Active Listening Assertive Communication Complaint Resolution Conflict Management Styles Customer Service Skills Worksheet Feedback model Giving verbal instructions Goal Setting H&S Values Time Management Teamwork
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Customer Service Skills Worksheets and Activities

Customer Service Skills Worksheets and Activities

These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required.
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Workplace Essential Skills Bundle

Workplace Essential Skills Bundle

This covers essential skills to have and build on in the work environment. Assertive Communication Complaint Resolution methods Conflict Resolution Customer Service Skills worksheet Email Communication Ethics and Workplace Dilemmas Giving and Receiving Feedback Goal Setting using SMART goals Health & Safety Identifying your Values individually and as a team Writing Standard Operating procedures (sops) Teamwork Microsoft Powerpoint
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Question And Answer PPT Template

Question And Answer PPT Template

Make awesome PowerPoint Presentation using Question And Answer PPT Template Key Features of Question And Answer PPT Template * Simple color-coded format * Easy to use with Text * Facilitates communication with customer * Save hours on making presentation * Attractive charts and diagrams * Reasonable price * Slides – 21 Slides
TemplatesStore
Public & Quasi goods

Public & Quasi goods

Key terms Visual images to illustrate concepts Case study Chains of analysis Multiple choice Qs
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