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Customer Service Exceptional Skills Bundle

Customer Service Exceptional Skills Bundle

This bundle has some great activities for introducing customer service skills to learners. It includes: - 30 Slide Customer Service Powerpoint - Customer Service Skills Worksheets and Activities - Telephone etiquette Roleplay cards with message template - Complaint resolution using the TACTICS method
biowriterab
Y2 Science: Everyday Materials Bundle

Y2 Science: Everyday Materials Bundle

A collection of resources suitable for year 2 science topics about everyday materials. Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277 Let me know if you have any resource requests and I will tailor make a resource for you.
sarah277
Y1 Science: Everyday Materials Bundle

Y1 Science: Everyday Materials Bundle

A collection of year 1 science resources that can be used as part of lessons on everyday materials. Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277 Let me know if you have any resource requests and I will tailor make a resource for you.
sarah277
KS1 Transport (Living Memory Changes) Bundle

KS1 Transport (Living Memory Changes) Bundle

A collection of resources which can be used by KS1 students as part of changes within living memory - transport topics. Includes types of transportation, day trips, the moon and solar system and space travel. Please leave me a review and I will send you any other resource of your choice for free (contact me: office@oceansproject.com). Check out my other resources at my shop: https://www.tes.com/teaching-resources/shop/sarah277 Let me know if you have any resource requests and I will tailor make a resource for you.
sarah277
Exploring Careers:  16 Career Cluster Units BUNDLE

Exploring Careers: 16 Career Cluster Units BUNDLE

This career unit bundle gives students an introduction to each of the 16 Career Clusters and focuses on research and projects to demonstrate what a career in this field would be like. This is perfect for a career, technology, CTE or business class. Each career cluster unit takes from 1-2 weeks and the entire bundle takes approximately 28 weeks if all of the materials are used. All units are available individually, if you prefer. The project was created for grades 7-8 but could easily be used with high school students. The teacher can choose to use some or all of the provided lesson options included in each unit. Unit plans for the following career clusters are included: • Agriculture, Food & Natural Resources • Architecture & Construction • Arts, A/V Technology & Communications • Business Management & Administration • Education & Training • Finance • Government & Public Administration • Health Science • Hospitality & Tourism • Human Services • Information Technology • Law, Public Safety, Corrections & Security • Manufacturing • Marketing, Sales & Service • Science, Technology, Engineering & Mathematics (STEM) • Transportation, Distribution & Logistics Each unit contains the following: • Teacher & Student Resources for the specific career cluster: including list of files provided, project duration, materials needed, links to research sites, links to related videos and extension lessons, links to tutorials. • Introduction to the Career Cluster – Editable Microsoft PowerPoint presentation • Introduction to the Career Cluster Research Reading and Questions • Vocabulary Crossword Puzzle (includes answer key) • Job Type Word Search Puzzle (includes answer key) • Individual Student Project (technology based) to research and or simulate the career. These include full student instructions, grading rubric. Resources, samples, and/or tutorials are included where appropriate. • Group Project (most are NOT technology based or just need access to a computer briefly for research) to use critical thinking and teamwork skills in a career simulation. These include full student instructions, grading rubric, handouts for brainstorming/compiling information. Resources and other documents necessary for completion are included where appropriate. • Career Cluster Reflection Questions to summarize learning from the lesson (an editable, Microsoft Word file) Files Included in this Bundle: • Teacher Notes for the Career Unit Bundle • A file folder containing the full unit for each of the 16 career clusters (16 total files)
innovationsintechnology
Exploring Careers:  Manufacturing

Exploring Careers: Manufacturing

This career unit gives students an introduction to the manufacturing career cluster and what a career in this field would be like. This is perfect for a career, technology, CTE or business class. The included PowerPoint presentation can be used by the teacher for whole class instruction, or provided to the students electronically (or as a printout) for them to review individually. Students use close reading skills with a short informational passage to learn about the career field and answer questions to use critical thinking skills and demonstrate their understanding. Two different puzzles are included to learn different jobs in the career and to reinforce vocabulary skills. An individual project to research the assembly line process and creatively present that information using a technology of the student’s choice offers students an opportunity to understand the impact this invention had on manufacturing careers. Additionally, a group project to create a product package is provided to simulate the career and allow students to utilize critical thinking skills and teamwork. Finally, a short reflection questionnaire gives students the opportunity to reflect and analyze their learning as they determine if this career field is of interest to them. The project was created for grades 7-8 but could easily be used with high school students. The teacher can choose to use some or all of the provided lesson options included in this resource. Files Included with this Lesson • Teacher & Student Notes and Resources • Introduction to Manufacturing Careers PowerPoint presentation (editable) • Introduction to Manufacturing Careers Research Reading and Questions • Vocabulary Crossword Puzzle (includes answer key) • Job Type Word Search Puzzle (includes answer key) • Individual Assembly Line Research Project expectations, resources and rubric • Group Packaging Creation Project Instructions, Worksheet, and Rubric • Manufacturing Career Reflection Questions (MS Word)
innovationsintechnology
GCSE Design & Technology: Wasting Tools and Processes Revision Pack (inc. assessment materials!)

GCSE Design & Technology: Wasting Tools and Processes Revision Pack (inc. assessment materials!)

I originally designed this revision pack for the Edexcel GCSE Resistant Materials specification although the content is transferrable across all boards internationally! PROFESSIONAL OPINION: I was observed using these resources in a marketplace style lesson by an ex. Chief Examiner from OCR. She deemed the activities to be 'Outstanding' and very engaging. Pack contents: REVISE 5 interactive revision games/activities, great printed and laminated for a marketplace style lesson! - 'What am I? game' (all wasting tools) - 'Which wasting tool for the job?' (drills and saws) - 'Wasting or not wasting?' (wasting processes) - Dominoes (abrading tools) - Teach, Test, Trade (planes) RECORD Double-sided A3 revision worksheet for learners to fill in after each activity/game. - 2 differentiated versions included. - Further adaptations can be made within the 'easy-to-edit' file. - Full complete answer sheet on a ppt slide ready to share with your class on the board or digitally (with e.g. Google Classroom). ASSESS: - 40 mark question paper based on past Edexcel exam questions and directly related to the revision activities and worksheet. - Full and clear mark scheme for self/peer marking. PUPIL VOICE: "Sir, can I have some 'What am I?' cards to take home to revise with my family over the holidays?" Josh (15) "I love how much effort Sir puts in to help make our revision more interesting!" Chloe (15) "This kind of revision is so much more interesting than just making mind-maps and revision cards!" Logan (15)
MrDBrodie
Workplace dilemmas' and ethical issues activity with card deck

Workplace dilemmas' and ethical issues activity with card deck

This resource contains a pack of 16 cards that bring up issues of ethical dilemmas that can be faced at work. It also contains a set of blank cards. They can be used in the following ways: • Warm up activities / lesson starters • Part of a lesson on ethics, morals, values • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group discusses whether they agree or disagree. 5. Optionally, have the group make up their own workplace dilemmas using the black sheet and try them out with each other in teams.
biowriterab
Product Designer / Industrial Designer Career Simulation (Manufacturing)

Product Designer / Industrial Designer Career Simulation (Manufacturing)

Learning about Industrial/Product Design (Manufacturing) Careers gives students an introduction to what individuals in this career field do on the job. This is perfect for a technology, business or marketing class, or a class that focuses on careers. Students learn about the career by viewing a short, teacher-led PowerPoint. Next, they learn more about patents and trademarks as they research these topics on the Internet to answer provided questions. Finally, students work in teams to develop a unique product of their own and build a prototype of the product. The project was created for grades 7-8 but could easily be adapted for older students. Files Included with this Lesson • Teacher & Student Notes and Resources • Introduction to Industrial/Product Design (Manufacturing Careers) PowerPoint • Learning about Patents and Trademarks Student Handout • Learning about Patents and Trademarks Answer Key • Design a New Product Project Expectations, Instructions & Rubric • Design Worksheet • Team Sign Up Sheet • Project Samples
innovationsintechnology
Real World Math Skills - How Math is Used in Manufacturing Careers

Real World Math Skills - How Math is Used in Manufacturing Careers

This project has students using real-world math skills to learn to perform the calculations that are done in manufacturing jobs. They will use formulas (included) to learn how to compute volume, surface, percentages, etc. to solve problems in manufacturing and shipping products. Are your students always asking "When will be ever USE this??" This short activity shows students a real world use for the math skills they learn every day. This lesson was created for 7th and 8th grade, but could also be used successfully in upper elementary grades. Files included: • Teacher & Student Resources • How Manufacturing Professionals Use Math Activity/Handout • How Manufacturing Professionals Use Math Activity Answer Key • Math Formula “Cheat Sheet”
innovationsintechnology